Returns & Refunds

Last Updated: 12/01/2026

Important: Returns Are Handled By Amazon

Get Nice Watches does not sell watches directly. We are a recommendation website that connects you with trusted Amazon sellers. All returns and refunds must be processed through Amazon.

We cannot:

  • Accept returned items
  • Process refunds
  • Replace products
  • Handle warranty claims

Amazon’s Return Policy

When you purchase through our links, you’re protected by Amazon’s 30-Day Return Policy.

You can return most items within 30 days if:

  • The item is unworn and in original condition
  • Original packaging is intact
  • All tags and labels are attached
  • You have proof of purchase

How to Return a Watch

Step 1: Log Into Your Amazon Account
Visit Amazon.co.uk and sign in

Step 2: Go to “Your Orders”
Find the watch you want to return

Step 3: Select “Return or Replace Items”
Click the button next to the product

Step 4: Choose Your Reason
Select why you’re returning the item from the dropdown menu

Step 5: Select Return Method
Choose how you’ll return the item:

  • Drop off at a local collection point
  • Royal Mail collection
  • Amazon Locker return
  • Courier pickup (for some items)

Step 6: Print Your Return Label
Amazon provides a prepaid return label (for most returns)

Step 7: Package and Send
Repackage the watch securely and send via your chosen method

Return Costs

Free Returns:

  • Most items sold and fulfilled by Amazon
  • Items with “Free Returns” badge on the product page
  • Faulty or incorrect items (always free to return)

Return Costs May Apply If:

  • Item was sold by a third-party marketplace seller (check seller’s policy)
  • You’re returning for reasons other than fault/error
  • You selected “change of mind” as the return reason

Refund Processing

Refund Timeline:

  • Amazon processes refunds within 3-5 business days of receiving your return
  • Money is refunded to your original payment method
  • Bank processing may take an additional 3-5 business days

You’ll receive email confirmation when:

  • Your return is received
  • Your refund is processed

Exchanges

Amazon doesn’t offer direct exchanges. If you want a different size or style:

  1. Return the original watch for a refund
  2. Place a new order for the item you want

This ensures you get the watch you want as quickly as possible.

Faulty or Damaged Items

If your watch arrives damaged or faulty:

  1. Do not wear the watch – keep it in original condition
  2. Contact Amazon immediately (within 30 days)
  3. Provide photos if requested
  4. Choose your solution:
    • Full refund
    • Free replacement
    • Partial refund (if you want to keep the item)

Amazon’s A-to-Z Guarantee protects you if:

  • Item doesn’t match description
  • Item arrives damaged
  • Item doesn’t arrive at all
  • Item is counterfeit or significantly different from listing

Wrong Item Delivered

If Amazon sent the wrong watch:

  • Return is completely free
  • Full refund guaranteed
  • Contact Amazon Customer Service immediately

Change of Mind Returns

If you simply changed your mind:

  • You can still return within 30 days
  • Watch must be unworn, unwashed, and in original packaging
  • Return may not be free (depends on seller)

Items That Cannot Be Returned

Some items have different return policies:

  • Engraved or personalized watches
  • Opened watch boxes with broken seals (if specified)
  • Items past the 30-day return window

Always check the specific product page for return eligibility.

Warranty Claims

Manufacturer’s Warranty: Most watches include a 2-year manufacturer’s warranty against defects.

For warranty claims:

  1. Contact the manufacturer directly, or
  2. Contact Amazon Customer Service
  3. Provide proof of purchase (Amazon order number)

Warranty claims are handled separately from standard returns.

How to Contact Amazon

For all return, refund, and order issues:

Option 1: Your Account
Log in → Help → “Contact Us” → Select your order

Option 2: Phone
Amazon’s customer service number is available in your account under “Help & Customer Service”

Option 3: Live Chat
Available 24/7 through Amazon.co.uk

We’re Here to Help (With Watch Advice)

While we can’t process returns, we’re happy to help with:

  • Watch sizing guidance before you buy
  • Product recommendations
  • Answering questions about watch features
  • Helping you choose the right model

Contact Us:
Email: [email protected]
Website: https://www.getnicewatches.co.uk/get-in-touch/

Prevention Tips

Before purchasing, always:

  • Check the watch case diameter against our size guide
  • Read customer reviews on the Amazon product page
  • Verify seller ratings and return policies
  • Confirm the watch specifications match your needs
  • Check delivery estimates for your area

This reduces the likelihood you’ll need to return your watch.

Still have questions about returns? Visit Amazon’s Return Policy page for complete details.